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Bridgetheglobe’ Privacy Commitment

Bridgetheglobe has worried about customer and user privacy from its inception. We only ask for the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. Our biggest commitment is that we do not make a single dollar from advertising revenue—never have, never will—even from the free editions of our products. This means we avoid the fundamental conflict of interest between gathering customer information and fuelling advertising revenue, and the unavoidable compromises in customer privacy that it brings.

The goal of this policy is to make explicit the information we gather on our customers and users, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

For the purpose of this Privacy Policy, and where the context so requires, “Bridgetheglobe ” , “Company”, “our”, “we” or “us” shall mean Bridgetheglobe Limited, and wherever the context so requires, the “Customer”, “End User”, “User”, “you” or “your” will refer to any organisation, individual or body corporate who uses the Application and Services.

Bridgetheglobe Limited provides customised computer vision solutions built upon machine learning technologies as well as enterprise mobility solutions with partnershiop with Sparkcognition(From Hereinafter called “Application”), to provide insights and analytics such as but not limited to, the deviation in standard operating procedures, KPI’s specified by the customer, and make them trackable for all stakeholders within the organisation (From Hereinafter called “Services”).

We, at Bridgetheglobe, appreciate the trust and information entrusted upon us and seek to protect your data to the best possible extent and use it in only in accordance with this privacy policy.

This privacy policy has been published to help the customer and the end-user understand what information (of the Customer and End User) is collected by Bridgetheglobe, and the purpose, means, and modes of usage and how or to whom this information will be disclosed.

Your use of the Services is at all times subject to the Customer Agreement. Any terms we use in this Privacy Policy without defining them have the definitions given to them in the Customer Agreement or the Terms of Use.


For the purpose of this Privacy Policy, the key terms are defined as follows:

  1. “Billing Information” shall have the meaning ascribed to it in Clause 4.1 of this Privacy Policy;

  2. “Customer” shall mean the legal entity which executes a Customer Agreement with Bridgetheglobe in order to access and/or avail the Services;

  3. “Customer Account” shall mean a Customer’s account created by Bridgetheglobe for enabling access to the Services;

  4. “Customer Agreement” shall mean the agreement executed between Bridgetheglobe and the Customer;

  5. “Data” means the Personally Identifiable Information and/or Sensitive Personal Information that Bridgetheglobe obtains when it

    1. collects such information from the Customer and/or End User when they use the Application, or

    2. collects such information automatically when the Customer and/or End User use the Application. However, Data shall not include Personally Identifiable Information or Sensitive Personal Information.

  6. “End User” shall mean a user accessing the Application through services provided by the Customer or a user whose data is collected by Bridgetheglobe through its Services and shall include a user who accesses the Website;

  7. “Facial Data” shall have the meaning ascribed to it in Clause 3.1 of this Privacy Policy;

  8. “Linked Sites” shall have the meaning ascribed to it in Clause 13.1 of this Privacy Policy;

  9. “Metadata” shall refer to any set of data generated as a result of providing the Services, that gives information regarding other data (whether the same is processed or unprocessed);

  10. “Raw Data” shall refer to any data (excluding Metadata) collected and stored by Bridgetheglobe, but not otherwise processed, as a result of providing the Services;

  11. “Personally Identifiable Information” or “Sensitive Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, can identify such person;

  12. “Website” shall mean the website operated by Bridgetheglobe accessible at;


This Privacy Policy governs your use of the Application, the Services and the Website. By using or continuing to use the Website, Application and/or Services, you provide your consent to Bridgetheglobe to transfer, share and disclose your Personally Identifiable Information or Sensitive Personal Information in accordance with this Privacy Policy.

Data that we collect

We record information that you submit when you

  1. register for any event, including webinars or seminars organised by us,

  2. subscribe to our newsletter or any other mailing list,

  3. submit a form to download any product, white-paper, or other materials,

  4. participate in contests or respond to surveys, or

  5. submit a form to request customer support or to contact Bridgetheglobe for any other purpose. The Data we collect from you includes, but is not limited to, the following:

    1. Name and contact data: This can include your first name, last name, email address, postal address, phone number or any other similar data;

    2. Credentials: Passwords, password hints, and similar security information used for authentication;

    3. Subscription and license data: Data about any subscription, plan or other features that you have selected related to the Application;

    4. Testimonials: When you authorise us to post testimonials about our products and services on our website or Bridgetheglobe’ social media pages, we may include your name and other personal information in the testimonial. You will be allowed to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at;

    5. We may collect images and videos and information relating to images or videos, such as patterns associated with images or videos for facial recognition of End Users (“Facial Data”). However, no Facial Data is stored by us without the End User’s consent.

    6. We may collect Raw Data in the process of providing the Services, which may contain Personally Identifiable Information.

    7. We may record, analyse and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

    8. Data automatically collected: During your usage of our Application, Bridgetheglobe will be collecting the following Data automatically:

      1. Data about your device, including information about your device’s hardware and software, error reports, and troubleshooting and help data;

      2. Location data: We collect the details of your device’s location using any Global Navigation Satellite System (for example, GPS) or using any other technology that will enable us to collect your location;

    9. Information that we collect from third parties:

      1. Referrals: If someone has referred any of our products or services to you, that person may have provided us with your name, email address and other personal information. You may contact us at to request that we remove your information from our database. If you provide information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

      2. Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Bridgetheglobe.

      3. If you register for or attend an event that is sponsored by Bridgetheglobe, the event organizer may share your information with us.

      4. Information from social media sites and other publicly available sources: When you interact or engage with us on social media sites such as Facebook, Twitter, LinkedIn, Instagram, and YouTube through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. Once collected, this information may remain with us even if you delete it from the social media sites. Bridgetheglobe may also add and update information about you, from other publicly available sources.

Your Billing Information

To purchase our Services, you are required to make a payment for the same. While making payment, we redirect you to our third-party payment gateway and at such third party payment gateway your billing details such as billing name and address, and a credit card number, including card security number and credit card date of expiration (“Billing Information”), is collected by such third party payment gateway. We do not collect or store your Billing Information on the Website. You agree and acknowledge that your submission of Billing Information on the third-party payment gateway will be governed by the terms of such third-party payment gateway’s privacy policy and terms of use.

Retention of Data

Unless permitted by applicable law, Bridgetheglobe will retain all Personally Identifiable Information and Sensitive Personal Information only for as long as necessary for Bridgetheglobe to perform its obligations under the Customer Agreement, Terms of Use and under this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Sharing/transferring your Data

We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

  1. Bridgetheglobe will share your Data only in accordance with this Privacy Policy. We may also hire third parties to provide services on our behalf for which we may have to share your Data with such third parties. However, we will only share your Data to provide the Services. These third parties are contractually required to maintain the confidentiality of your Data and are contractually prohibited from using your Data for any other purpose.

  2. We may share anonymized or aggregated data we collect from the use of the Services, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access the Services, market trends and other analysis that we create based on the information we receive from you and other users.

  3. Bridgetheglobe may disclose the Data to its employees, service providers and third-party consultants in order to improve its Services or the Application. We may share your Data in various situations including but not limited to the following conditions:

    1. After we have obtained your consent for the same. Your use of the Application and the Services will be deemed consent to the terms of this Privacy Policy including but not limited to sharing your Data; or

    2. When we believe in good faith that disclosure is necessary to protect our rights or property; or

    3. To protect your rights and safety; or

    4. To investigate fraud or respond to a government, judicial or other legal requests; or

    5. To comply with any applicable law.

Data Protection Measures

We maintain organizational, physical and technical security arrangements for all Data we hold, including maintaining security of your information.

We review the information collection, storage and processing practices, including physical security measures, to continually guard against unauthorized access to our systems.

We restrict access to the Data, to only employees and agents who need to know such information in order to process it in accordance with this Privacy Policy, and who are subject to strict contractual confidentiality obligations.

We will adopt all requirements necessary for the protection of your Data as required by applicable law.

Your Choice In Information Use

  1. Opt-out of non-essential electronic communications: You may opt-out of receiving non-essential messages by sending an email to However, you will continue to receive notices and essential transactional emails.

  2. Disable cookies: You can disable browser cookies before visiting our website. However, if you do so, you may not be able to use certain features of the website properly.

  3. If you enable cookies, the information we collect with cookies is not sold, rented, or shared with any third parties, other than for

    1. internal development and maintenance of the website,

    2. enhancing your experience,

    3. providing custom, personalized content and information, including relevant advertising in the course of providing the Services.

  4. Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our website.

  5. Information from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, call history, contact information, photo library, and other information stored on your mobile device.

    Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected and will be used only for mapping user locations.

    You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).

  6. Push notifications: If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

  7. Blogs: We have publicly accessible blogs and case studies on our website. We urge you to be cautious in disclosing personal information on our blogs. Bridgetheglobe is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with Bridgetheglobe.

  8. Social media widgets: Our blog website includes social media widgets such as Facebook "like" buttons and Twitter "tweet" buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate in the website and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

How Will Bridgetheglobe Use Your Data

We use this information to:

  1. provide you with the Services and to maintain, manage and improve the Application and Services;

  2. send you notifications and communicate with you;

  3. provide you with customer support including technical support and troubleshooting;

  4. protect you and conduct security investigations and fraud and abuse analysis;

  5. comply with our legal obligations, for example when assisting governments and law enforcement agencies or regulators (as may be required by applicable law);

  6. improve the safety and reliability of the Application. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm the Application, you, our users, or the general public;

  7. analyse data, tracking trends, building algorithms and source code, creating databases for rating systems, recommendations engines, etc.;

  8. to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of the Terms of Use and/or the Customer Agreement, or as otherwise required by applicable law;

  9. to conduct internal and external audits and quality assessment procedures; and

  10. to comply with applicable law.

Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell or get acquired or merged, we will ensure that the acquiring entity is legally bound to honour our commitments to you. We will notify you via email or through a prominent notice on our website of any change in ownership or in the uses of your personal information and service data. We will also notify you about any choices you may have regarding your personal information and service data.

Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. If you have any concerns about our adherence to this Privacy Policy or the manner in which your personal information is used, kindly write to us at and we'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

Notification of changes

  1. We reserve the right to make changes to this Privacy Policy at any time. Any such modification will become effective immediately upon Bridgetheglobe posting it on the Website and your continued use of the Application and/or the Website constitutes your agreement to such modifications.

  2. If we make significant changes to the Privacy Policy that affect your rights, you will be provided with at least 30 days advance notice of the changes by email to your primary email address.

  3. You agree to periodically review the current version of the Privacy Policy posted by us. If we make any material changes to this Privacy Policy, we will notify you of those changes by posting them on the Application or by sending you an email or other notification, and we’ll update the “Last Updated Date” to indicate when those changes will become effective.

  4. You will not receive email notification of minor changes to the Privacy Policy.

Governing Law and Dispute Resolution

This Agreement shall be governed by the laws of UK. Any dispute arising out of or in connection with this Privacy Policy, including any questions regarding its existence, validity and termination, shall be referred to and finally resolved by a sole arbitrator appointed by the parties to the dispute jointly. Each party shall bear their own costs and expenses incurred in connection with the arbitration proceedings unless otherwise awarded by the arbitrator in the arbitral award.

BRIDGETHEGLOBE, EUROPE: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on

  1. contractual necessity

  2. one or more legitimate interests of Bridgetheglobe or a third party that are not overridden by your data protection interests, or

  3. your consent.

  4. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent

Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice

Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

Compliance with Data Security Rights In Europe

If you are in the European Economic Area (EEA), you have the following rights with respect to information that Bridgetheglobe holds about you. Bridgetheglobe undertakes to provide you the same rights no matter where you choose to live.

  1. Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared

  2. Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

  3. Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

  4. Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  5. Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

  6. Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

  7. Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

Data subject requests

If you are from the European Economic Area and you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.

Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements.

Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

Children’s personal information

Our products and services are not directed to individuals under 16. Bridgetheglobe does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to with the details, and we will take the necessary steps to delete the information we hold about that child

Data Security Declaration

At Bridgetheglobe, we take data security very seriously and comply with industry standards. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure or destruction of the information you entrust to us.

If you have any questions or concerns about our privacy practices, you can reach out to us by sending an email to

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